Payment, subscription and refunds

How to pay for a plan on NCSpeech Studio, how the subscription works, how to cancel it and how to get a refund

Almaty. Edition of 15 October 2026.

This is a translation of the Russian original. If the versions differ, the Russian text prevails.

This page describes how payment works on NCSpeech Studio: plans, card payments, monthly renewal, cancelling a subscription and refunds. Contractual terms are set out in the Public offer; if the wording differs, the Offer applies.

1. Plans

All prices are in tenge and are not subject to VAT: LLP “NCSPEECH” is an Astana Hub participant. Credits are granted for one month from the payment date; unused balance is not carried to the next month. Hours in the table are a planning guide; accounting is in credits.

How credits are counted: speech recognition deducts 1 credit per second of audio per channel (stereo counts as two channels), streaming recognition from the microphone or over the API 1.25 credits per second of sent audio per channel, speech synthesis 12 credits per second of finished speech, creating your own voice from a sample 100 credits. Usage is visible in real time in the “Usage” section of the cabinet.

The Free plan is granted at signup without linking a card. The starting quota is granted once for one billing period and is not topped up. When the period ends, new requests are not processed until you pay for a paid plan. This is not a trial of a paid subscription: we will not charge automatically; a paid plan starts only after you choose it and pay.

2. How to pay

1. Sign up or sign in to the cabinet at studio.ncspeech.ai.
2. Open the “Plans” page and choose a plan. Price, credit volume and voice count are shown before payment.
3. Click “Pay”. You will go to a protected payment page of FreedomPay or Robokassa.
4. Enter Visa or Mastercard bank card details and confirm the payment with a code from your bank (3-D Secure).
5. After the payment is confirmed, the plan is activated automatically and credits appear in the cabinet at once.

PAYMENT SECURITY
Card details are entered only on the FreedomPay or Robokassa payment page. Both services are PCI DSS certified. NCSpeech does not receive or store the full card number, expiry date or CVC. The cabinet shows only the last four digits.

3. How the subscription works

3.1. A paid plan is taken out as a monthly subscription. On the payment date a one-month billing period starts, and exactly one month later the subscription renews automatically: the plan price is charged to the linked card and a new credit allotment is granted.

3.2. If the charge fails (insufficient funds, blocked card or expired card), we retry. If payment still does not arrive, automatic renewal stops. Access for the already paid period continues until it ends. When the period ends without a successful payment, new requests are not processed until you pay for a plan again. No debt arises. The account is not switched to the Free plan automatically, and the starting quota is not granted again.

3.3. If credits run out before the end of the month, new requests are not processed until the next renewal. We do not charge more than the plan price. While a paid period is in force you can buy extra credits with a one-off payment on the “Plans” page: you enter an amount in tenge, and the credit count is calculated at the current plan rate. Bought credits expire with the plan remainder at the end of the period and when you switch to another plan. You can also switch to another paid plan at once.

3.4. You may switch to another paid plan on any day: the full price of the new plan is paid, and from the payment date a new billing period starts with that plan’s credits. Unused remainder of the previous plan and bought credits expire on the switch and are not carried to the new period.

4. How to cancel the subscription

4.1. You may cancel at any time in the “Plans” section of the cabinet. You can unlink the card in “Settings”: the current paid period is not shortened and further charges stop. If it is easier, write to info@ncspeech.org from the account e-mail and we will cancel the subscription or unlink the card within one business day.

4.2. After cancellation, access under the paid plan and unused credits (including bought credits) remain until the end of the current billing period; further charges are not made. When the period ends, new requests are not processed until you pay for a paid plan. The account is not switched to the Free plan automatically. Voices, dictionaries, API keys and settings remain in the cabinet.

5. Refunds

5.1. We refund money in the following cases:

• a) you change your mind within 14 calendar days of payment and have not used any credits of the paid period: we refund the full price of the period;
• b) the service was not provided through our fault: the platform was unavailable for more than 48 hours in a row, or it could not process a valid file, and our support confirmed this: we refund part of the price in proportion to the downtime or, at your choice, grant compensation in credits;
• c) the payment was charged in error: twice for one period, after cancellation, or for an amount that does not match the plan: we refund the erroneous payment.

5.2. In other cases the payment is not refunded: the service is provided automatically and is consumed as credits are used. This covers a partly used month, used bought credits, and credits left unused at the end of the billing period.

How to request a refund

1. Write to info@ncspeech.org from the account e-mail. State the date and amount of the payment and the reason; if it is about a failure, attach a sample file or a description of the error.
2. We review the request within 5 business days and notify you of the decision by reply e-mail.
3. The refund is made to the same card the payment came from, through the same payment service that took the payment (FreedomPay or Robokassa). We initiate the refund within 5 business days of the decision; arrival on the card depends on your bank and usually takes 3 to 10 banking days. A cash refund or a refund to another card is not possible.
4. If the full price of the period is refunded, the paid plan is turned off from the date of the decision. New requests are not processed until you pay for a plan again. The account is not switched to the Free plan automatically.

6. Contacts